Is the payment process secure?
The payment process is secured vis third party payment processing provider Stripe: https website address and 3D secure payment. are used
Which payment methods are accepted?
Major internationally accepted bank (credit and debit) cards such Mastercard, Visa, American Express can be used for submitting the payment at WineTourism.com
Could I cancel my confirmed booking or processing booking request?
Confirmed booking (of the experience listed and booked on WineTourism.com) can be canceled with a full refund up to 48 hours before the confirmed experience day&time (cancelation requests submitted in less than 48 hours are non-refundable).
Processing booking request (not a confirmed booking) can be canceled with a full refund at any moment while still processing.
Confirmed personalised tour can be canceled with the refund policy agreed for each particular tour.
How can I submit the cancelation request?
To request cancelation, please send an email to booking@winetourism.com (for the experience listed on the websote) or tours@winetourism.com (for the personalised experiences tailored upon customer's request).
Can I Choose My Currency for the Payment?
The supplier selects the experience price in any available currency on the website - for the customer's convenience, the website allows showcasing the price in a number of different currencies. However, the payment will be processed in the currency set by the supplier.
Do you Offer Gift Cards?
Yes, you can purchase a gift card for your friends, family members, colleagues, and others for different amounts through the dedicated Gift Card page. Using the data you indicate at the order setting, we will send the gift card to the person you indicate on a particular date and time with your greetings. A gift card provides a unique code that can be used during making a booking on our website in order to receive the discount on the gift card amount.
Can I book an Activity for Another Person?
You are allowed to book an activity for someone else - simply indicate the name of this person at the checkout (or inform the supplier upon the confirmation receipt that a different person will attend the experience).
What happens if the winery/guide (experience supplier) cancels my booking?
If the winery/guide (experience supplier) cancels your previously confirmed booking, you will be refunded the full amount prepaid for the experience - if need be, WineTourismcom team can help find you an alternative experience.
Can I change my booking?
The confirmed booking modifications can be accommodate only by supplier's (winery/guide) decision. If they can't be accommodate and customer doesn't want to proceed with the originally booked experience, a customer can request the cancelation of the booking - the refund will be executed according to the common rules described herein and in booking terms.
What Happens if I Need to Cancel My Activity Due to an Emergency?
Please contact us at booking@winetourism.com and experience supplier (winery/guide) - the refund is typically treated according default cancelation policy listed in this section, however, if the supplier confirms its readiness to proceed refund, some portion of the payment might be refunded.
I didn't find an Experience as I want on the Website - can I request a Customised Experience?
Yes, if you couldn't find an experience according to your preferences on the website, you can describe you request in the form on our Tailor-Made Tours page and our team will reach our to our local partners to check if your personalised request can be accommodated accordingly.
Are Pets Allowed at the Winery?
Some wineries allow pets at the winery, however, unless it's explicitly indicated in the respective experience profile, the permission must be received from the winery directly upon receiving the booking confirmation.
Is it possible to obtain an invoice?
Each booking request is followed by receipt. You can request an email from experience supplier (winery/guide) directly or by sending the respective request to booking@winetourism.com.
What Do I Do in the Absence of the Experience Supplier (guide)?
Please contact us at booking@winetourism.com for us to verify the issue and assist you with fixing the problem. In case the experience supplier's fault is confirmed, the customer will be immediately refunded in full and offered assistance in finding an alternative.