Frequently Asked Questions about Wineries

Are you a wine maker? Any doubt or curiosity about wine tourism?

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How do I sign up my winery?

The best way to sign up your winery is to create a Winery Account on WineTourism.com and start adding your Winery and Experience detail through your Winery account dashboard.

You can create your Winery Account by following this link.
https://www.winetourism.com/winery-submission-online/

You can also scroll to the bottom of the page, and click Sign up my winery

Must I pay to be listed on WineTourism.com?

It is 100% free to be listed on our site, there are no subscription costs or other costs to have a profile listed. We make a small commission on all confirmed bookings that are made through our website. See our payment terms for more details.

How is the price of each activity fixed?

The price of an activity is the price set by the winery itself. There are no other fees, VAT, or costs added to this price. The price shown is per person. Prices may vary depending on the winery's calendar.

Who is in charge of the management of my winery page?

The winery themselves are in-charge of the winery's pages. You can login to your Winery Account, create, edit or delete your Winery and Experience profiles.
Our Content Team, however, do review the information before we approve your Winery and Experience profiles for publication.
There is also an option you can choose where our Content Team writes your Winery and Experience profiles for you.

Can I select the photos you will post to represent my winery?

Yes, you can upload your photos easily to be showcased on your Winery and Experience profiles while creating them.
Alternatively, you can also send us your images at info@winetourism.com or ask us to take best photos from your website and social media and upload them. Our Content Team will be happy to assit you with this if any help is required.

How can I add a new activity to my page?

For any changes to your profiles, you can easily login to your Winery Account and make respective changes to your Winery and Experience profiles.
However, some changes may require approval from our Content Team.

How can I edit/delete a page on my account?

For any changes to your profiles, you can easily login to your Winery Account and make respective changes to your Winery and Experience profiles.
However, some changes may require approval from our Content Team.

How do I know if someone books an activity at my winery?

You will receive a notification by Email or SMS, or a telephone call from our Bookings Team when someone books an activity in your winery.
Sometimes the emails can arrive in the spam folder so please make sure to check this as well.

How do I confirm an activity/experience order booked at my winery?

If you have selected the 'Instant Booking' option on your expereince profile, any booking you receive will be confirmed automatically.

If you have not selected this option, the notification you receive through email, SMS and WhatsApp about the new order allows you to confirm the booking as well. Alternatively, you can also confirm the booking when our Bookings Team call you for confirmation.

How and when do I get paid for a completed order?

For wineries in SEPA countries, all orders are fully paid online when visitors book an activity/expereince. We hold the total amount in an escrow until the visit is completed. We transfer the amount (minus or commission) to you after the activity is complete.

For wineries in non-SEPA countries, you have the option to choose online method same as the wineries in SEPA countries or choose 'payment at the winery' option. In case of 'payment at the winery' option, when a visitor books an activity/expereince, they only pay a small booking charge online. The booking charge will be equal to our commission. The remaining amount will be paid by the visitor directly at the winery on the day of the visit.

What happens if I need to cancel a booking?

Wineries have to notify us of any cancellation of a booked experience at least 48 hours before the date of the visit.
It is very important that you let us know if you cannot receive a visitor, so the visitor does not head out to your winery unnecessarily.

What happens if a visitor cancels their visit?

Visitors have to notify us of any cancellation of a booked experience at least 48 hours before the date of the visit.
If the visitor has prepaid for the visit through our Online Payment Service, we will fully refund the visitor.
If a visitor fails to cancel the visit within the given time frame, the refund option for the prepaid visit is invalidated and you will be paid regardless.

Please note that if you have chosen 'payment at the winery' option, if the visitor fails to cancel before 48 hours and/or no-shows the visit without any notification, we will not be liable for any payments to the winery.

How is the calendar defined for each winery?

Calendar availability is based on the input provided to us by the winery themselves.
To update general calendar availability of your Experiences, please click Manage Availabilities on your Experience profile.

In which currency will the prices be presented?

The prices are presented in EUR for most of the countries.
We have recently rolled out local currencies for following countries.

GBP (UK)
USD (USA)
GEL (Georgia)
AUD (Australia)
NZD (New Zealand)
ZAR (South Africa)
ARS (Argentina)
CLP (Chile)
CHF (Switzerland)

If you do not see your country's currency above, please use EUR for now. We are working on rolling out more local currencies in the future.

Do you help me to develop my activities?

Yes, we have an experienced Content Team who can help you develop your activities and experiences.
If you require customized help, please send an email to info@winetourism.com and our Content Team will contact you.

May I present on Winetourism.com if I only offer wine tastings?

Yes, wine tastings are one of our most popular types of Wine Experiences.

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