1. ABOUT THESE TERMS AND CONDITIONS
    1. These Terms of Service (as may be amended from time to time) set out the terms on which we provide all our services to you (whether directly or indirectly) including without limitation the basis on which we act as agent on behalf of any provider of wine experiences promoting experiences on Wine Tourism Global AB aka "WineTourism.com" (the “Partner”). By accessing, browsing, and using any website maintained by us including without limitation the website at www.winetourism.com and our social networking pages (together the “Website”) or communicating with us either by telephone, electronically and/or by completing a reservation, you acknowledge and agree to be bound by these Terms of Service.
    2. WineTourism.com may at any time modify these Terms of Service. You will receive a notice of any changes to these terms either by email (to the email address registered by you on the website) or via posting on the website and this notice shall be deemed given at the date of email delivery/publishing.
    3. By continuing to use the Website after changes to these Terms of Service are made and notified to you, you agree to be bound by such changes.
    4. You can review the most current version of our Terms of Service at any time by clicking on the “Terms of Service” link located on the Website footer. The most current version displayed on that page will supersede all previous versions.
  1. PRICES, PAYMENTS AND INVOICING

2.1. COMMISSION MODEL

As of 1st of March, 2024, WineTourism.com charges the following commission per confirmed booking:

  • 20% (minimum of €5 per person) of the transaction value per person for wine experiences with "reservation-upon-confirmation" booking model; in practice, the following booking model experiences with price:
    • less than or equal to 25 EUR/person - charged 5 EUR/person
    • more than 25 EUR/person - charged 20%
  • 15% (minimum of €5 per person) of the transaction value per person for wine experiences with "instant confirmation" booking model; in practice, the following booking model experiences with price:
    • less than or equal to 33.33 EUR/person - charged 5 EUR/person
    • more than 33.33 EUR/person - charged 15%
  • If the wine experience is listed in other than Euro currency, the following minimum commissions are applied:
    • 4.5 GBP (British Pound)
    • 5.5 USD (US Dollar)
    • 15 GEL (Georgian Lari)
    • 8.5 AUD (Australian Dollar)
    • 9 NZD (New Zealand Dollar)
    • 100 ZAR (South African Rand)
    • 4600 ARS (Argentinian Peso)
    • 5500 CLP (Chilian Peso)
    • 5 CHF (Swiss Frank)
    • 135000 VND (Vietnamese Dong)
    • 7.5 CAD (Canadian Dollar)

2.2 PAYMENT TO THE EXPERIENCE PROVIDER

SEPA-area bookings.

Bookings can be made only with full online prepayment by customer. WineTourism.com uses a Stripe-powered payment solution to guarantee a secure and SSL (Secure Socket Layer) encrypted payment transaction for the guest.
Partner receives payment within 48 hours after the visit is completed. The visit is considered completed by default unless the team of WineTourism.com is actively contacted by the Partner or visitor informing us about visit being canceled.

Partner's net payout is equal to the listed experience price minus the applicable commission fee. The commission invoice is issued at the moment of payout - no payment towards it must be done as the commission is kept from the visitor's payment before payout is released to Partner's account.

Partner can choose the payout method:

  • via Stripe transfer (Stripe account must be connected to the Partner's profile)
  • via bank transfer (Partner must indicate the actual bank account details in their profile)

Non-SEPA-area bookings.

Partner can choose between the following payment models:

  • full online prepayment
  • deposit model (commission paid online and the rest paid offline to Partner)

Partners choosing the full online prepayment model must complete their profile with bank account details to receive the payouts by bank transfer after the visit.

Bookings made with the deposit model are available in non-SEPA area only, and the following payment model is applied: WineTourism.com commission is charged online while the rest must be paid by the customer to the Partner directly at the confirmed date & time of the experience.
Partner using the deposit model must be able to accept card payment from the visitor on arrival. If Partner is unable to do so, they must communicate this to the visitor in advance and agree to another form of payment.

Both sides (Partner & Visitor) in deposit payment method bookings are informed in confirmation summary emails about the payment amount to be made at the experience confirmed date & time - by confirming the booking, Partner agrees to the amount of payout indicated in it.

2.3 BOOKING BUTTON

The booking button is an easy-to-set connection between your winery website and your WineTourism.com profile, giving you quick access to the entire suite of WT.com booking managemant services

Through this tool, you wil be able to generate a booking button to include in your winery website.

Having a booking button allows visitors to instantly book your experiences from your website, resulting in higher conversion and more booked visits.

Bookings confirmed via the booking button have a lower commission structure: 5% or minimum €2,5 per person.

You will receive our full support in adding the booking button to your website. For any questions or inquiries, drop us a line at info@winetourism.com

  1. INVOICING, VAT, TAXES AND LEGALIZATION
    1. WineTourism.com as an intermediary service
      WineTourism.com provides a customer payment mediation service for wine experiences on behalf of the Partners registered on our website. WineTourism.com acts as an intermediary between the Partner and the end customer, not as a reseller. 
    2. Customer payment and receipt 
      When customers book a wine experience they also make an online payment via Stripe (See 2.2 above). The payment is held in escrow and paid out to the Stripe account of the Partner when the experience has been successfully completed. 
      When the customer makes a payment, a payment receipt is automatically generated for the customer on the behalf of the Partner. The receipt makes clear that the Partner is the customer’s counterpart in the transaction and is the provider of the experience. The Partner will also receive a copy of this receipt. 
    3. Customer invoicing
      As an intermediary actor, WineTourism.com cannot provide the customer with an invoice for the experience they have purchased. If the customer requests an invoice for the purchase, this is the responsibility of the Partner. 
      Contractually,  the Partners render their service directly to the customer and therefore you are responsible for providing a customer invoice where requested.
      All necessary information on customers who booked your activity via WineTourism.com is available from your online account at WineTourism.com.
    4. Payment and invoice to the Partner
      WineTourism.com will issue an invoice compliant with applicable VAT-regulations each invoicing period. The invoice will detail the commission cost owed to WineTourism.com for the invoicing period in question. The invoice will also summarise the total earnings you’ve made through WineTourism.com for the period  (listed price for each experience minus the commission).
      WineTourism.com will pay out to the Partner the cost of the experience minus the applicable commission. Along with this transaction WineTourism.com will issue a notification that the payment concerns a settlement against the escrow account - the Partner does not have to issue an invoice for this transaction to WineTourism.com, as no service has been delivered to WineTourism.com from the Partner. 
      The payment will be accompanied by a financial documentation of the transaction (a payment note) in case this is needed for the Partner’s bookkeeping and records. 
      All invoices and financial documentation are made available to the Partner in their account on WineTourism.com
    5. VAT and other applicable taxes. 
      The Partner is solely responsible for the application, payment and reporting of locally applicable VAT and other relevant taxes connected to the mediation service WineTourism.com is providing. WineTourism.com does not have any obligation to declare and report local VAT and other applicable taxes to local tax authorities on behalf of the Partner.
      WineTourism.com is not permitted to provide tax or accounting advice, please consult your accounting department or tax advisor on any specific queries.
    6. Wine Experience prices
      Experiences prices are the responsibility of the wine experience providers and it is their full responsibility to keep prices updated. WineTourism.com will associate a default price of EUR 15,00 on published wine experiences that are not associated with a price. This default price can be changed or updated at any given moment by the wine experience provider.
    7. Applicable Laws and Regulations for Experience Providers
      As a Local Wine Guide or Tour Operator, you confirm that you adhere to the legal and licensing requirements applicable in your country of operations.
  2. CANCELLATION AND REFUND TERMS
    The guest reserves the right to cancel the booking up to 48 hours ahead of the starting time of the booked experience. In this case, the guest will be reimbursed the full cost of their experience to the credit card used to make the original booking. Similarly, a guest can modify the content of the booking (change experience, date, number of people, etc.) up to 48 hours ahead of the starting time of the booked experience. The modified booking will in practice be treated like a new booking, meaning it will be subject to availability. If the modified booking is not available at the Partner, the guest will be notified, and can choose to keep the original booking, or to cancel the booking entirely, in which case the total cost of the experience will be reimbursed. If a cancellation is made less than 48 hours before the starting time of the booked experience, the guest is not entitled to a reimbursement of the costs for the booking.
    In exceptional cases, a Partner may need to cancel a booking made by the guest due to weather, sickness, shortage of staff or other reasons. In these cases, the WineTourism.com team will coordinate with the Partner and will ask the visitor if they are willing to accept another time for a visit to the Partner. Should the guest choose not to accept this new experience, the guest will be reimbursed for the price of the original booking. 
  3. CONTENT POLICY AND UPDATES TO ACCOUNTS
    1. Partners who collaborate on the website are responsible for creating and updating information so it is accurate and correct. This is essential for a great visitor experience, so that the information the visitor sees on the website reflects the Partners’ experiences, prices and availability to the fullest extent possible.
    2. Partners are responsible for ensuring that they have the necessary rights and consent to use all text, images and other content they upload or create on the website.
    3. Partners are responsible for uploading, creating, editing and updating content on their account. Should the Partner need it, we are more than happy to assist in the content creation process. In this case, we will in dialogue with the Partner ensure that any material used or created adheres to the necessary legal rights, ownership and consent, as stated above.
    4. Our goal at WineTourism.com is to successfully showcase your wine experiences to a global online audience, a key element in this success is making sure the content presented is optimised to rank well and be highly visible in search engines and on social media. To this end, the WineTourism.com team reserves the right to adjust content so it is aligned with our digital marketing practices and general language quality. We will always to the largest extent possible preserve the original text of the Partner, and the uniqueness of the experience. The Partner will always be asked to revise the content posted through their account, and always retain the possibility to unpublish content should they not be in agreement.
    5. Content that is in violation of WineTourism.com's content policy will be removed from the website. Content that is not allowed - unless otherwise agreed to with WineTourism.com - includes:
      • Content created to advertise or commercialise a product, service or brand
      • Spam content that is disruptive and irrelevant to the website content
      • Content endorsing illegal activity
      • Content that is threatening, harmful or discriminatory 
      • Content pretending to a false identity that is not the user that posted the content
      • Content that violates laws concerning intellectual property rights and privacy rights
      • Confidential information or information belonging to private persons
  4. TERMS AND CONDITIONS FOR WINE SALES ON WINETOURISM.COM
    1. WineTourism.com allows wineries to display wine products on the website. Visitors to the website can view the wine products and request an order. WineTourism.com collects the visitor's order request - along with contact details - and forwards this information to the wineries via email.
    2. Upon receiving the forwarded request, the Partner is obliged to answer the customer. The Partner can choose not to accept the order request for whatever reason. If the Partner chooses to accept the order request, they will quote a total price for the purchase that includes taxes, shipping and other handling fees. The customer then chooses to accept or reject this quote.
    3. If the customer accepts the quote, the Partner will be responsible for the sales, shipping and subsequent communication with you, the customer, to realise the transaction. WineTourism.com does not take responsibility for the transaction after customer details have been forwarded to the Partner. With that said, we are of course available for contact to the customer or Partner, should they have any questions or concerns.
    4. WineTourism.com is not involved in any transaction between or involving the customer and the Partner. WineTourism.com provides this service free of charge, there is no commission, subscription costs or other fees associated with displaying wine products on the website.

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